Shipping Policy

Shipping Policy FAQs

Where do you ship?

We currently ship to Canada.

How much does shipping cost?

Shipping fees depend on the order value and delivery location. Orders over $100CAD qualify for free shipping within Canada. We also do promotional events offering free shipping regardless of order value, although rare. Standard shipping rates apply for orders below that threshold at approximately $15 flat rate.

How long does shipping take?

Shipping times vary:
Canada: Standard shipping takes 3–7 business days.
Expedited shipping options are also available at checkout for an additional $20 and would arrive within 1-3 business days.

Do you offer international shipping outside of Canada and the U.S.?

At this time, we only ship within Canada and the United States.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. Use this to monitor your shipment through our courier partner's website.

What happens if my package is lost or delayed?

If your package is lost or significantly delayed, please contact our customer service team at info@valentinasdiamonds.com so we can investigate and assist.