Shipping policy
Shipping Policy
At Valentina's Diamonds, we take pride in crafting and assembling our products in the Greater Toronto Area (GTA), Ontario, Canada. Here’s everything you need to know about our shipping process:
Order Processing Time
- All orders are assembled and shipped within 3 business days, though most orders ship within 1 business day.
- Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Times
- Standard Shipping: Orders typically take up to 10 business days to arrive, depending on your location.
- Express Shipping: We offer express shipping through UPS, which guarantees delivery within 2 business days after shipment.
Shipping Costs
- Standard and express shipping rates are calculated at checkout based on your location and shipping method selected. Since we ship out high volume, standard shipping shall be free.
Shipping Regions
- We currently ship to customers in Canada and the United States. If you are located outside these regions, please be advised we are poised to expand to Europe in mid-2025 (July-August). We are constantly selling out and have not met the demand for our customers in Canada or United States.
Additional Information
- Please ensure your shipping address is accurate at checkout. We are not responsible for delays caused by incorrect or incomplete addresses.
- While we strive to meet delivery estimates, unforeseen delays by shipping carriers (e.g., weather or customs) may occasionally occur.
- If your package is delayed or lost, please contact us at info@valentinasdiamonds.com , and we will assist you in resolving the issue.
Contact Us
If you have any questions about our shipping policy, feel free to reach out to us at:
- Email: info@valentinasdiamonds.com
- Phone by text: 437-388-7138
We’re here to ensure your order arrives smoothly and in perfect condition!
This policy sets clear expectations for your customers and highlights your local assembly process in the GTA. Let me know if you'd like further adjustments!